Privacy Policy

IPEX¹ (collectively IPEX or we or us or our), is committed to protecting the personal information and privacy of its customers, suppliers, business partners and those who visit our Website (you or your). This Privacy Policy (the Policy) applies to information collected by us through our Website, our applications on mobile devices (the Website) as well as information collected from individuals.

This Policy explains what information we collect, how it is used by us, under what circumstances we may disclose it, and the steps we take to secure it.

Any personal information you provide to us will be treated with care and, subject to terms of this Policy and applicable law.

By continuing to browse our Website, you are accepting and consenting to the practices described in this Policy. If you do not consent to the collection, use and disclosure of your personal information with this Policy, please do not use our Website.

1. PERSONAL INFORMATION

In this Policy, personal information means information that can identify an individual, directly or indirectly (such as your name, address, e-mail address, or telephone number).

In general, personal information does not include business contact information, such as your name, title or position, business address, business telephone or fax number.

2. CONSENT AND INFORMATION WE COLLECT

By providing us your personal information (via phone, e-mail, filing out a form or browsing our Website) you consent to our collection, use and disclosure as described in this Policy or as described at, or before the time of collection.

We may collect personal information without your consent, from third parties and our affiliated companies, to the extent permitted by law.

If you wish to withdraw your consent to the retention, use or disclosure of your personal information, please send reasonable written notice to our Privacy Officer at the coordinates listed in section 9 of this Policy. Your withdrawal is subject to legal or contractual restrictions. Of course, certain services can only be offered to you if you provide personal information to IPEX, and therefore IPEX may not be able to offer you those services if you choose not to provide us with the required personal information.

We collect limited business and personal information for the purposes identified below, or as otherwise permitted or required by applicable law. Below are illustrative manners in which we may collect your information:

a) Contact and Subscriptions

On the contact information page of our Website, we collect information for the purpose of sending you electronic newsletters, e-mail marketing communications and other products and service offerings.

Our contact information page asks for the following information: first and last name, e-mail address, company and title. It allows you to select one or more subscription options based on your interests. This information helps us provide you with the appropriate promotional information based on your selected interests. You may choose to change your preferences by following the “unsubscribe” link provided at the end of the e-mail or communication you receive. We use this information to provide information about current and future products and services or other developments concerning our business and our affiliates.

We may also collect information if you contact us directly through phone or e-mail. This information enables us to provide the information, products or services you have requested and to communicate with you regarding your request.

b) Information on suppliers and business partners

We may collect certain information, such as entertainment preferences, hobbies, birth dates and other personal information you may choose to share with our employees in the context of business meetings and social events, in order to ensure that you are invited to company-sponsored events and to enable us to better respond to your business needs.

c) Cookies

This Website uses cookies, which are small bits of information that are stored by your computer’s web browser on your computer when you visit our Website. Please consult the section Cookies and IP addresses below for more information.

d) Career applications

If you use our employee application feature to apply for a job posted on our Website or use our Chat feature, we may collect your name, e-mail address and any other information you provide, including your employment history.

3. HOW WE USE YOUR INFORMATION

We use your information to support our core business functions. Some examples of how we use your information include:

to help us improve and customize our service offerings, Website and marketing materials;
to send you information about our products, services and promotions;
to protect the security and integrity of our Website and our business; or
to evaluate and respond to your application and to contact you during this process.

To accomplish the aforementioned purposes, we may combine personal and non-personal information we collect online with information received in person, including information from third parties.

We will not use your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by applicable law.

4. WAYS WE MAY SHARE YOUR INFORMATION

We may share your information as follows:

a) Service Providers & Suppliers

We may provide your information to third parties who provide services on our behalf in order or perform our contractual obligations towards you, including providers of IT services, human resources and legal services, analytical or marketing services, mailing services and hosting services. These parties may use the information solely in conjunction with the specific services they provide for us.

b) Affiliated companies of IPEX

We may share your personal information to our affiliated companies for business or operational purposes such as IT services/security or general business management.

c) Legal Requirements and Protection of Our Company and Others

We may be required to disclose your personal information in order to comply with our legal obligations, or when required by applicable law or if we have reason to believe that disclosure is necessary to:

investigate, prevent or take action regarding suspected or actual illegal activities, or at the request of government enforcement agencies;
enforce this Privacy Policy, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our Website; or
exercise or protect the rights, property or personal safety of IPEX, our users, employees, or others.

d) Business Transfers

We may also disclose your information, regardless of the manner with which we collected it, to a third party as part of a reorganization or a sale of the assets of IPEX, or one of its members or divisions. Any third party to which such assets are sold will have the right to continue to use the information that you provided to us, provided that we comply with applicable federal and provincial privacy legislation governing such disclosures.

e) Aggregate Information

We may, without restriction, disclose aggregated and anonymous information concerning our users and information that does not identify any individual or disclose personal information.

5. RETENTION OF INFORMATION

We retain personal information only as long as necessary for the fulfillment of the purposes for which it was provided, or for legal or compliance purposes.

6. CHILDREN AND MINORS

We do not knowingly collect personal information from children under the age of 13. Children may not use the Website, and we request that children under the age of 13 not submit any personal information through the Website.

7. INFORMATION SECURITY

We strive to implement administrative, technical and physical safeguards that will protect the information we collect from you on the Website or otherwise. We will maintain the confidentiality of your information and it will only be used in accordance with this Policy or applicable laws.

We have implemented reasonable security measures to protect against theft, loss, misuse, or alteration of your personal information, such as implementing firewalls and encryption technologies, and restricting access to personal information to only those employees who actually need it.

However, there are no guarantees that information cannot or will not be accessed, disclosed, altered or destroyed by breach of any of our administrative, technical or physical controls.

8. CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

We will store personal information on our internal servers or with service providers. Personal information collected about you may be stored and/or processed outside the jurisdiction in which you reside, including Canada, the United States.

When information is stored or processed outside your jurisdiction, it may be subject to the laws of, and accessible by, legal authorities in those other jurisdictions. Therefore, your information might not benefit from the same confidentiality and security as the jurisdiction in which it was collected.

IPEX endeavours to put in place appropriate contractual measures to ensure that your Personal Information is treated by those third parties in a way that is consistent with and which respects applicable privacy legislation.

9. COOKIES AND IP ADDRESSES

We use persistent cookies to enable us to remember your information and settings when you visit our Website in the future. This provides you with faster and more convenient access to our Website. Various Website features made possible by persistent cookies include language selection, theme selection, menu preferences, internal Website bookmarks or favorites. By using this Website, you consent to the use of cookies and other similar technologies. You may generally disable cookies in your web browser; however, each web browser is different.

We may also use advertising platforms, including Facebook, Pinterest, and Google, to learn more about our Website’s visitors, to promote interest-based advertisements to you, to better understand how you interact with those advertisements, and to develop new audiences for our products. We may do this by placing web tracking tools on our website or by converting the name, e-mail address or phone number you have provided to us into a unique value that these platforms may then compare to a unique value created from information you provided to those platforms. This allows the platform to show you ads on that platform, and to find other users who may be interested in our products.

To manage your cookies preferences, click on the floating widget on our Website.

10. YOUR RIGHTS OF ACCESS

We appreciate your help in keeping your personal information up to date and accurate by notifying IPEX of any changes by e-mail at [email protected], functionality available on our Website for updating your account.

If you would like to request access or rectify your personal information in our records, please send a written request to:

Attn: Privacy Officer, VP, Legal and General Counsel.
IPEX
3 Place du Commerce, Suite 101
Île-des-Soeurs, Verdun, QC H3E 1H7
E-mail: [email protected]

Before giving you access to your information, providing you with the personal information we hold about you, or making the changes you have requested, we may ask you for information to help us confirm your identity and your right to access that information.

We will provide you reasonable access to your personal information or proceed to the rectification, subject to exceptions as provided by the applicable legislation. Examples of such exemptions include, the involvement of information about another person that would reveal their personal information or confidential commercial information, or information that is difficult and excessively onerous to obtain.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Policy at any time. A revised Policy will be posted on our Website, in a timely manner. We encourage you to examine our Website from time to time to ensure you are aware of any changes we made in relation to the use, disclosure or retention of your personal information. By continuing the use of our Website following any changes to this Policy and providing your personal information, you consent to any such changes.

12. CONTACT US

If you have any questions or concerns about this Policy, please contact our Privacy Officer by e-mail at [email protected] or send a letter to the following address:

Attn: Privacy Officer, VP, Legal and General Counsel.
IPEX
3 Place du Commerce, Suite 101
Île-des-Soeurs, Verdun, QC H3E 1H7

¹IPEX Inc., IPEX Management Inc., IPEX Electrical Inc., IPEX Technologies Inc., IPEX USA LLC.